Refund & Shipping Policy
Our medication delivery policy and procedures
No Refund Policy
All sales are final. We do not offer refunds on compounded medications as they are prepared specifically for each individual patient. Please ensure you understand the treatment commitment and have discussed all aspects with your provider before proceeding.
Why No Refunds?
- Compounded medications are prepared specifically for each patient
- Safety regulations prevent resale of personalized medications
- Medications are prepared fresh based on your individual prescription
- Quality and safety standards require single-use preparations
Treatment Commitment
Before starting treatment, our provider will thoroughly discuss:
- Expected outcomes and realistic timelines
- Potential side effects and how to manage them
- Cost of ongoing treatment at various doses
- Your commitment to the program and monthly check-ins
Shipping Policy
Medications are prepared fresh at licensed 503A pharmacies and shipped directly to your address with temperature-controlled delivery.
Shipping Details
- Temperature-controlled shipping for medication integrity
- Tracked delivery with signature confirmation
- 2-3 business day delivery in most areas
- Expedited shipping available if needed
Delivery Requirements
- Signature required for all medication deliveries
- Must be received within temperature-controlled timeframe
- Inspect package immediately upon receipt
- Contact us immediately if package appears damaged
Questions or Concerns
If you have questions about our policies or shipping, contact us:
Email: support@bigbluecare.com
Phone: 833-425-8363