Refund & shipping policy

Our medication delivery policy and procedures

Last updated: October 7, 2026

Refund policy

Because each order is compounded for you, orders can't be returned once they ship. If something goes wrong with your order, contact us and Dr. Mitchell will review it and make it right, including a refund when appropriate. Please ensure you understand the treatment commitment and have discussed all aspects with your provider before proceeding.

Why orders can't be returned

Compounded medications are prepared specifically for each patient
Safety regulations prevent resale of personalized medications
Medications are prepared fresh based on your individual prescription
Each multi-dose vial is labeled and dispensed for one patient only

Treatment commitment

Before starting treatment, our provider will thoroughly discuss:

Expected outcomes and realistic timelines
Potential side effects and how to manage them
Cost of ongoing treatment at various doses
Your commitment to the program and refill check-ins

Shipping policy

Medications are prepared fresh at licensed 503A pharmacies and shipped directly to your address with temperature-controlled delivery.

Shipping details

Temperature-controlled shipping for medication integrity
Tracked delivery, with the tracking number emailed to you

Delivery requirements

No signature is needed. When your package arrives, bring it inside and put your medication in the refrigerator. If the package looks damaged or the medication seems off, message Dr. Mitchell and we'll sort it out.

Questions or concerns

If you have questions about our policies or shipping, contact us:

Email: support@bigbluecare.com

Phone: (270) 993-4789