Refund & Shipping Policy

Our medication delivery policy and procedures

No Refund Policy

All sales are final. We do not offer refunds on compounded medications as they are prepared specifically for each individual patient. Please ensure you understand the treatment commitment and have discussed all aspects with your provider before proceeding.

Why No Refunds?

Compounded medications are prepared specifically for each patient
Safety regulations prevent resale of personalized medications
Medications are prepared fresh based on your individual prescription
Quality and safety standards require single-use preparations

Treatment Commitment

Before starting treatment, our provider will thoroughly discuss:

Expected outcomes and realistic timelines
Potential side effects and how to manage them
Cost of ongoing treatment at various doses
Your commitment to the program and monthly check-ins

Shipping Policy

Medications are prepared fresh at licensed 503A pharmacies and shipped directly to your address with temperature-controlled delivery.

Shipping Details

Temperature-controlled shipping for medication integrity
Tracked delivery with signature confirmation
2-3 business day delivery in most areas
Expedited shipping available if needed

Delivery Requirements

Signature required for all medication deliveries
Must be received within temperature-controlled timeframe
Inspect package immediately upon receipt
Contact us immediately if package appears damaged

Questions or Concerns

If you have questions about our policies or shipping, contact us:

Email: support@bigbluecare.com

Phone: 833-425-8363